Help Center
Frequently asked questions
How do I order a drink?
Open the category page, pick Coffee, Frappe or Fruity, then build your drink: choose a size, add your ingredients and tap Add to Cart or Order Now.
What is my Brew ID?
Your Brew ID is the number shown at the top of your Account page. Give it to the staff if they ask who an order is for.
How do I change my name, email or username?
Go to Account, tap Edit profile, update your details and tap Save changes.
How do I change my password?
Go to Account, tap Edit profile, then use the Change password section. You will need your current password.
I forgot my password.
Please ask a Café Hans staff member to help you reset it.
Where are my favorites and past orders?
They are listed on your Account page under Favorites and Order history.
How do I log out?
Open the Account page and tap Log out at the very bottom.
Still need help?
Ask any Café Hans staff member at the counter and they will be happy to help.